BigTimeUp sends instant email alerts when issues are detected with your websites, ensuring you can respond to problems before they impact your users.

BigTimeUp sends three types of automated alerts:

BigTimeUp uses smart alerting to minimize noise while ensuring you're notified of real issues:

• Immediate Notification: Downtime alerts are sent within 1-2 minutes of detecting an issue
• No Alert Spam: We won't send duplicate alerts for the same ongoing issue
• Recovery Notifications: You'll receive a confirmation email when your site comes back online
• Daily Digests: Optional summary of all monitoring activity (coming soon)

All members of your organization receive email alerts for all monitored websites. This ensures your entire team is aware of issues.

To add team members who should receive alerts:

1. Navigate to the "Organization" page
2. Click "Invite Member"
3. Enter their email address
4. They'll receive an invitation to join your organization

If you're not receiving alert emails:

• Check Spam Folder: Alert emails may be filtered as spam. Add [email protected] to your contacts.
• Verify Email Address: Ensure your email address is verified in your profile settings.
• Check Organization Membership: Confirm you're a member of the organization monitoring the site.
• Email Provider Issues: Some corporate email filters may block automated emails.

If you continue to have issues receiving alerts, contact our support team at [email protected].

• Create Email Filters: Set up filters to highlight BigTimeUp alerts in your inbox
• Add Multiple Team Members: Don't rely on a single person to receive alerts
• Test Your Setup: Temporarily take a test site offline to verify alerts are working
• Document Response Procedures: Have a plan for who responds to alerts and how
• Monitor During Deployments: Watch for alerts when deploying updates to your sites

• Understanding Website Monitoring
• Troubleshooting Common Issues
• Frequently Asked Questions